1. Cancellation Policy
1.1 Order Cancellation by Customer:
Customers may request order cancellation within 24 hours of placing the order. After this period, the order cannot be canceled as it may have already been processed or shipped.
1.2 Cancellation Process:
To cancel an order within the specified timeframe, customers must contact our customer support at [admin@sriramproducts.com] or call us at [+91 80720 76003].
1.3 Cancellation Exceptions:
Some products or services may not be eligible for cancellation after a certain point due to their nature. Please check the product/service description for any specific cancellation restrictions.
2. Refund Policy
2.1 Refund Eligibility:
Customers may be eligible for a refund if they meet the following conditions:
- The cancellation request is made within 24 hours of placing the order.
- The product/service is unused, in its original packaging (if applicable), and in the same condition as received.
2.2 Refund Process:
Once a cancellation request is approved, refunds will be processed within [X] days. The refund will be issued using the same payment method used for the original purchase.
2.3 Non-Refundable Items:
Certain products or services may be non-refundable. These will be clearly mentioned in the product/service description.
2.4 Refund Exceptions:
Refunds will not be provided in the following situations:
- Unauthorized use or access to the product/service.
- Failure to meet the eligibility criteria for a refund.
- [Any other specific exceptions relevant to your business.]
3. Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please contact us at [admin@sriramproducts.com] or call us at [+91 80720 76003].