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Shipping policy

1. Delivery of Products 

Delivery of Products Will be in 4 to 7 working days

1.1. We will deliver the Products to your requested Delivery Address via our outhouse local delivery or Courier, determined at our discretion.

1.2. If there is no one or no appropriate person at the Delivery Address to receive the Order or, if you are required to be present at the time of delivery and you are not present at that time, then: 

1.2.1. Our delivery agent may not deliver the Products you have ordered; 

1.2.2. the Order may be returned to us at the discretion of the delivery agent; and

1.2.3. you will not be refunded or credited any amount in consideration of an undeliverable Order.

1.3. Risk of the Products shall pass to you upon delivery of the Products under this Clause. We shall not be liable in respect of spoiled goods, theft of goods, or otherwise.

1.4. By confirming your Order, you grant us (including our officers, employees, contractors, and agents) an authority to leave. You agree to continually indemnify and hold us harmless (including our officers, employees, contractors, and agents) from any loss suffered or incurred through the delivery of the Products. The loss means any loss including any liability, cost, expense, claim, proceeding, action, demand, or damage.

1.5. You acknowledge and agree that any person at the Delivery Address who receives the Products is authorized by you to receive your order.

2. Canceling an Order 

2.1. We may cancel any Order or part of an Order (including any Orders that we have accepted) without any liability to you for that cancellation at any time if: 

2.1.1. the requested Products in that Order are not available; or

2.1.2. there is an error in the price or the product description posted on the Website about the relevant Product in that Order; or

2.1.3. that Order has been placed in breach of these Terms and Conditions.

2.2. If we cancel an Order: 

2.2.1. Where a Product is unavailable or there is a pricing or product description error, we will provide you with reasonable notice of that cancellation, and will not charge you for the canceled Order. If any payment has been taken for the canceled Order, then the full payment amount, including any Delivery Fee and other fees, will be refunded to your original payment method or through an alternative means;

2.2.2. Where you are in breach of these Terms and Conditions, we will provide you with reasonable notice of that cancellation. If your order is canceled before the day of delivery or collection, then the full payment amount, including any Delivery Fee and other fees, will be refunded to your original payment method or through an alternative means. 

2.3. You may cancel an order, whether it is accepted by us or not: 

2.3.1. By contacting our office or  info@sriramproducts.com  during Contact Hours and obtaining an authorization cancellation code, up to 48 hours before the dispatch of such Order. If so, no fees or charges will apply to that cancellation; or

2.3.2. in all other circumstances, you are not permitted to cancel an order and will be liable for full payment of that Order, whether or not we choose to deliver the Order.

2.4. If you cancel an Order under Clause 2.3.1 in respect of which we have taken payment, then the full payment amount, including any Delivery Fee and other fees will be refunded to your original payment method or through an alternative means.

3. Payment methods 

3.1. You must pay the amounts due at the time of placing your order on the Website.

3.2. We accept the following type of payment: 

3.2.1. Visa and Visa Debit;

3.2.2. MasterCard and MasterCard Debit;

3.2.3. G-pay or Phone pe

3.3. If we are unable to successfully process your payment for your Order that is accepted by us, then we may notify you of dishonor and cancel your Order.

3.4. You authorize us to debit the amount that is payable for an accepted Order from your nominated payment method to pay for the fees.

3.5. You must not pay or attempt to pay, for Products through any fraudulent or unlawful means.

3.6. We will provide you with a receipt at the time of delivery or collection (as applicable) which specifies the total fees for the Products in the Order and the out-of-stock products including the dollar value refunded to your card of purchase.

4. Returns 

4.1. If you wish to return a product, then you may contact our customer service within 24 hours of receipt of goods, info@sriramproducts.com  to make arrangements to return that Product and receive a return authorization code. Please note that we do not exchange products or return them for change of mind. If a return is granted, products must be returned within 7 days from the date of notification/acceptance by Back To Basics Natural & Organic Store of the return. All shipping and return costs are the responsibility of the customer. Upon confirmation from Back To Basics Natural & Organic Store that the Product has been received, we will refund your card of purchase with the funds being available within 3-5 business days.

4.2. Our policy about the return of a Product applies in addition to any other rights to which you may be entitled under the consumer guarantees provisions of the Indian Consumer Law.